Your privacy matters to us. This policy explains exactly what personal data BP Exchange collects, why we collect it, how it is used and what rights you have over your own information. We keep things straightforward so you always know where you stand.
Summary: BP Exchange collects only the data needed to run your account, process PKR transactions and keep the platform secure. We do not sell your personal information to advertisers or unrelated third parties. By registering with BP Exchange, you agree to the data practices described in this policy.
This Privacy Policy applies to all users of the BP Exchange website and mobile application, including visitors who browse without registering, users who create an account and all persons who interact with BP Exchange's services in any way.
BP Exchange operates as an online entertainment platform offering Sports Betting, Live Casino, Slots, and other digital gaming products to adult users in Pakistan. As part of delivering these services, we necessarily collect and process certain personal information. This policy sets out our obligations and your rights regarding that information.
This policy should be read alongside the BP Exchange Terms and Conditions and Responsible Gaming policy, all of which together govern the relationship between you and BP Exchange.
We collect personal data in the following ways: directly from you when you register or use our services, automatically as you interact with the platform, and from third-party providers where necessary to verify your identity or process payments.
We may receive data from identity verification providers when you submit documents for account verification, and from payment processors such as JazzCash, Easypaisa and Raast to confirm the status of transactions.
We only collect data that is genuinely necessary for providing our services, maintaining security, and meeting compliance requirements. We do not collect sensitive personal data beyond what is needed for identity verification.
The data we hold about you is used specifically for the purposes listed below. We do not use your data for purposes that are incompatible with those for which it was originally collected.
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, date of birth, mobile number |
| Identity verification and KYC | CNIC/ID documents, address, date of birth |
| Processing PKR deposits and withdrawals | Payment method details, transaction records |
| Customer support | Account info, support communications |
| Platform security and fraud prevention | IP address, device data, login history |
| Improving platform features | Usage data, session behaviour (anonymised) |
| Responsible Gaming monitoring | Betting activity, session data, account limits |
| Sending account and service notifications | Email address, mobile number |
We do not use your personal data for automated profiling that produces legal or similarly significant effects about you without human review. Responsible Gaming monitoring is conducted to protect user welfare, not to make automated account decisions.
All transactions on BP Exchange are conducted in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and approved mobile wallets. When you make a deposit or withdrawal, certain payment information is necessarily shared with the relevant payment processor to complete the transaction.
BP Exchange does not store full card numbers or full mobile wallet credentials on our own servers. Payment data is transmitted directly to and processed by PCI-compliant payment service providers. We retain transaction records — including amounts, timestamps, and payment method types — for account management and fraud prevention purposes.
You may only use payment accounts registered in your own name. Transactions made through accounts belonging to third parties will be returned and your account may be reviewed. This policy exists to protect you and to maintain the integrity of the platform.
Your full payment credentials are never visible to BP Exchange staff. All payment data in transit is encrypted using industry-standard TLS protocols.
BP Exchange does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share your information only in the specific, limited circumstances described below:
We work with carefully selected third-party providers who assist us in delivering our services. These include payment processors (JazzCash, Easypaisa, Raast, etc.), identity verification providers, hosting and cloud infrastructure providers, and customer support tools. These providers are contractually required to handle your data securely and only for the purpose for which it was shared.
We may disclose your data where required by law, court order, or in response to a valid request from a law enforcement or regulatory authority. In such cases, we disclose only the minimum information required and, where legally permitted, will notify you of such disclosure.
In cases of suspected fraud, money laundering, or other illegal activity, we may share relevant account data with other platforms, industry bodies, or authorities where it is necessary to prevent harm.
If BP Exchange undergoes a merger, acquisition or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such change and of any new privacy arrangements that apply.
We do not share your data with advertisers, data brokers, or social media companies for targeted advertising purposes.
BP Exchange uses cookies and similar technologies to ensure the platform functions correctly, to keep your session active and to understand how users interact with our services. Here is a plain-English breakdown of what we use and why:
These are required for the platform to work. They keep you logged in during your session, maintain your preferences and ensure security features function correctly. You cannot opt out of essential cookies while using BP Exchange.
We use anonymised analytics data to understand which features are used most, how users navigate the platform and where technical issues may be occurring. This data is aggregated and does not identify individual users.
These remember your language preferences, display settings and any customisations you have made within your account.
You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect some platform features. Continuing to use BP Exchange after being informed of our cookie use constitutes your consent to cookies as described above.
Keeping your personal data secure is a priority at BP Exchange. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration or disclosure.
Despite these measures, no online system can guarantee absolute security. You are responsible for keeping your own account credentials — including your password and any two-factor authentication codes — confidential. If you believe your account has been compromised, contact our support team immediately so we can take appropriate action.
BP Exchange will never contact you asking for your password. If you receive any such request claiming to be from us, please do not respond and report it to our support team straight away.
We keep your personal data for as long as your account is active and for a reasonable period afterwards, in line with the following principles:
When personal data is no longer needed and the applicable retention period has passed, it is securely deleted or anonymised. You may request early deletion of your data subject to any overriding legal retention requirements — see Section 9 for details of your rights.
As a BP Exchange user, you have meaningful rights over your personal information. These rights can be exercised by contacting our support team. We aim to respond to all data rights requests within a reasonable timeframe.
Request a copy of all personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your data, subject to legal retention requirements.
Ask us to limit how we process your data in certain situations.
Receive your data in a structured, machine-readable format.
Object to certain types of data processing, including for marketing.
To exercise any of these rights, contact our support team with your account details and the nature of your request. We may need to verify your identity before acting on certain requests. Where a request cannot be fulfilled — for example, where deletion would conflict with a legal retention obligation — we will explain the reason clearly.
BP Exchange is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. During registration, all users are required to confirm they are 18 or older, and we may request documentary proof of age at any time.
If we become aware that an account has been registered by someone under 18, the account will be suspended immediately and the personal data associated with that account will be deleted, subject to any overriding legal obligations. Any balance in the account will be returned less any amounts already withdrawn.
If you believe a minor has registered or is using a BP Exchange account, please contact our support team without delay. We take underage access seriously and investigate all such reports promptly.
BP Exchange may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make changes, the revised policy will be published on this page with an updated effective date at the top.
For material changes that significantly affect how we use your data, we will aim to notify registered users by email or via an in-platform notification before the changes take effect. However, it remains your responsibility to review this policy periodically. Continued use of BP Exchange after an updated policy has been posted constitutes your acceptance of the new terms.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, our support team is available around the clock to assist you.
You can also find answers to common questions about your account and data on our FAQ page.
Privacy is not an afterthought at BP Exchange. These are the concrete ways we keep your data safe and give you control over your information.
All data between your device and our servers is encrypted via TLS. Your login credentials, PKR transaction details and personal information travel securely at all times.
We never store your full JazzCash, Easypaisa or card details on our own servers. All payment data is handled by PCI-compliant processors, keeping your PKR funds safe.
Request access to, correction of, or deletion of your personal data at any time. Your rights over your own information are clearly defined and easy to exercise.
Your information is never sold, rented or passed to advertisers. Data shared with third parties is limited to what is strictly needed to provide payment, security and support services.
Our systems are monitored around the clock for unusual activity. Suspected security incidents are investigated immediately to protect every account on the platform.
We verify user ages during registration and on an ongoing basis. No data is knowingly collected from minors, and any such accounts are closed and data deleted promptly.
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